General

If you place an order electronically through the website you are using, you shall be deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement presented to you.

Buyers are subject to the provisions of the Law on the Protection of Consumers No. 6502, the Regulation on Distance Contracts published in the Official Gazette dated 27.11.2014 and numbered 29188, and other applicable laws regarding the sale and delivery of the product they have purchased.

Shipping costs, which are product shipment expenses, shall be paid by the Buyers.

Each purchased product shall be delivered to the person and/or organization at the address specified by the Buyer, provided that the statutory period of 30 days is not exceeded. If the product is not delivered within this period, the Buyer may terminate the agreement.

The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with documents such as the warranty certificate and user manual, if any.

If the sale of the purchased product becomes impossible, the Seller must notify the Buyer of this situation in writing within 3 days from the date on which the Seller becomes aware of such impossibility. The total amount must be refunded to the Buyer within 14 days.

If the Price of the Purchased Product Is Not Paid

If the Buyer does not pay the price of the purchased product or cancels the payment in the bank records, the Seller’s obligation to deliver the product shall cease.

Purchases Made Through Unauthorized Use of a Credit Card

If, after the delivery of the product, it is determined that the credit card used by the Buyer for payment has been unlawfully used by unauthorized persons, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the agreement to the Seller within 3 days, with shipping costs borne by the Buyer.

If the Product Cannot Be Delivered on Time Due to Unforeseen Reasons

If force majeure events that cannot be foreseen by the Seller occur and the product cannot be delivered within the prescribed period, the Buyer shall be informed of the situation.

The Buyer may request cancellation of the order, replacement of the product with an equivalent product, or postponement of the delivery until the obstacle is removed.

If the Buyer cancels the order and has made the payment in cash, the amount paid shall be refunded to the Buyer in cash within 14 days from the cancellation.

If the Buyer has made the payment by credit card and cancels the order, the product price shall again be refunded to the bank within 14 days from such cancellation; however, it may take 2–3 weeks for the bank to transfer the amount to the Buyer’s account.

Buyer’s Obligation to Inspect the Product

The Buyer shall inspect the goods/services subject to the agreement before taking delivery and shall not accept delivery from the cargo company of damaged or defective goods/services, such as products that are dented, broken, have torn packaging, or similar defects.

Goods/services that have been received shall be deemed to be undamaged and in sound condition.

The Buyer is obliged to protect the goods/services with due care after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned together with the product.

Right of Withdrawal

The Buyer may exercise the right of withdrawal from the agreement by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to the Buyer or to the person/organization at the address specified by the Buyer, provided that the Buyer notifies the Seller through the contact information below and pays the outgoing and return shipping costs arising from the return.

Contact Information for Notification of the Seller Regarding the Right of Withdrawal

Period of the Right of Withdrawal

If the purchased item is a service, the 14-day period starts from the date on which the agreement is signed.

The right of withdrawal cannot be exercised in service agreements where the performance of the service has begun with the consumer’s approval before the expiry of the withdrawal period.

Expenses arising from the exercise of the right of withdrawal shall be borne by the Buyer.

In order to exercise the right of withdrawal, written notification must be sent to the Seller within the 14 (fourteen)-day period by registered mail with return receipt requested, fax, or email, and the product must not have been used within the framework of the provisions titled “Products for Which the Right of Withdrawal Cannot Be Exercised” set out in this agreement.

Exercise of the Right of Withdrawal

The invoice of the product delivered to the third party or the Buyer must be returned.

If the invoice of the product to be returned is issued in the name of a company, it must be sent together with a return invoice issued by that company. Returns of orders invoiced to companies cannot be completed unless a return invoice is issued.

The return form and the products to be returned must be delivered complete and undamaged, together with their box, packaging, and standard accessories, if any.

Return Conditions

The Seller is obliged to refund the total amount and return any documents that place the Buyer under debt within no later than 10 days from the date on which the withdrawal notification reaches the Seller, and to receive the returned goods within 20 days.

If there is a decrease in the value of the goods due to a reason attributable to the Buyer, or if return becomes impossible, the Buyer is obliged to compensate the Seller’s losses in proportion to the Buyer’s fault.

However, the Buyer shall not be responsible for any changes or deterioration that occur due to the proper use of the goods or product within the withdrawal period.

If the use of the right of withdrawal causes the order amount to fall below the campaign limit amount determined by the Seller, the discount amount benefited from within the scope of the campaign shall be canceled.

Products for Which the Right of Withdrawal Cannot Be Exercised

The right of withdrawal cannot be exercised for products that are prepared in line with the Buyer’s requests or clearly personal needs and are not suitable for return; lower parts of underwear, swimsuit and bikini bottoms, makeup products, disposable products, goods that are likely to deteriorate quickly or expire, products whose return is not suitable for health and hygiene reasons if their packaging is opened by the Buyer after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, periodicals such as newspapers and magazines other than those provided under subscription agreements, services performed instantly in electronic media or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables if their packaging has been opened by the Buyer, in accordance with the Regulation.

Furthermore, the right of withdrawal cannot be exercised, pursuant to the Regulation, for services whose performance has begun with the consumer’s approval before the expiry of the withdrawal period.

For cosmetics and personal care products, underwear products, swimsuits, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables such as toner, cartridges, ribbons, and similar products to be returned, their packaging must be unopened, they must not have been tried, damaged, or used.

Default and Legal Consequences

If the Buyer defaults in transactions made by credit card, the Buyer accepts, declares, and undertakes that they shall pay interest within the framework of the credit card agreement between the Buyer and the card-issuing bank and shall be liable to the bank.

In this case, the relevant bank may initiate legal proceedings and may claim the expenses and attorney’s fees arising therefrom from the Buyer.

In any case, if the Buyer defaults due to their debt, the Buyer accepts that they shall compensate the Seller for any loss and damage incurred due to the delayed performance of the debt.

Payment and Delivery

You may make payments through our website using your credit cards. You may benefit from online single-payment or online installment payment options for all types of credit cards.

For online payments, the relevant amount shall be charged to your credit card at the end of your order.